Operating a CrossFit gym takes a lot of work. Although there are services you can utilize to make things easier, it’s extremely beneficial to track key metrics. Metrics are important because they give CrossFit Affiliates a way to measure their businesses’ progress and help identify areas for improvement.
Below are some of the different metrics that CrossFit gym owners can track:
1. Revenue
By tracking your monthly revenue, CrossFit Affiliates can identify key trends and make adjustments as necessary to their business operations to ensure steady growth. To calculate your monthly revenue, add up all your membership fees, class fees, personal training and special service fees, apparel and supplement sales, and any other revenue streams that your gym generates. Analyzing this data will help you identify areas of strength and areas that require improvement.
2. Monthly Expenses
The total amount of money you spend on running your gym every month makes up your monthly expenses. This includes things like rent, utilities, equipment, and staff salaries. To avoid unnecessary expenses and debt, create a budget and track your monthly expenses.
3. Profit
To get the most accurate picture of your gym’s profitability, you’ll need to calculate its profit. Profit is the amount of money made by subtracting expenses from your revenue.
4. Memberships
It’s beneficial to track membership to determine your gym’s popularity. If you’re struggling to attract new members, you may need to make some changes to your gym’s business model. Make it a habit to compare your gym’s membership growth regularly.
5. Attendance
Class and training attendance is another indicator of gym health. Keep tabs on daily and weekly attendance to determine the popularity of services, class times, trainers, and to identify when it’s time to make changes.
6. Dropouts
This refers to the number of membership cancellations. If your gym is losing members, it’s to figure out why and make changes to increase retention.
7. Referrals
No matter how you look at it, all businesses rely on referrals. Referrals are a helpful indicator of member satisfaction and how much they’re talking about your business to others. If you’re struggling with low referral metrics, you should survey clients and analyze other areas of your operations, such as services, class times, and amenities. It’s important to monitor referrals so you can make changes to improve your gym’s value to its members and increase the likelihood of them talking about it to their friends, family, and colleagues.
8. Social Media Engagement 
Social media engagement is a measure of your CrossFit gym’s online presence. In order to identify and implement effective social media strategies, you’ll need to monitor likes, comments, shares, and followers. Also, it’s useful to follow and watch what your competitors are doing to increase their social media following and engagement so you can come up with innovative ways to bolster your own.
The number of people who engage with your gym on social media is a good indicator of how well-known your gym is. If you’re not getting much engagement, you may need to make some changes to your social media strategy.
9. Member Participation
The CrossFit Open is an annual competition that tests athletes’ fitness. Encouraging members to participate in the Open can help build camaraderie, loyalty, and a sense of community in your gym. Tracking the number of members who participate in the Open each year can help you gauge the engagement and involvement of your members. High participation rates indicate that your gym is fostering a positive community and promoting the CrossFit brand.
10. Employee Satisfaction
You can also survey your employees to get their feedback on your gym. This will help you identify areas where you need to make improvements to keep your employees happy and productive.
11. Overall Gym Satisfaction
You can also track overall gym satisfaction by surveying both your members and your employees. This will give you a good sense of how well your gym is doing overall.
12. Safety
Safety is one metric no CrossFit Affiliate should overlook. Popular gyms continuously track their safety metrics to keep members safe and maintain industry and regulation compliance and their good reputations. Also, their trainers regularly practice safety measures, such as proper warm-up, cool-down, and exercise modification to help prevent injuries.
Injuries can lead to legal liability for gym owners, which means proper liability insurance coverage is crucial. If a member is injured during a workout, they can hold the gym owner responsible, resulting in legal action and potential financial loss. Members tend to stay loyal to gyms with a reputation for providing proper safety measures and support.
By prioritizing safety, gym owners can prevent injuries, improve member retention, and protect their business from legal and financial risks.
To learn more about other strategies you can use to streamline your CrossFit gym’s operations or grow your fitness business, check out the CrossFit RRG blog.